Unlocking sales success through social selling: Discover effective strategies, real-life examples, and best practices for leveraging social media platforms to build relationships, engage prospects, and drive revenue. Learn from global leader Signify's social selling program and Mobitor's $1.5 million sales pipeline transformation. Maximize your online presence, share valuable content, engage with prospects, leverage social proof, and personalize communication to achieve sales goals. Tap into the power of social selling and unlock your sales potential.


In today’s digital age, sales professionals are constantly exploring new ways to reach potential customers and close deals. One strategy that has gained significant traction is social selling. With social media platforms becoming integral parts of our daily lives, leveraging them for sales purposes has become increasingly important. In this article, we will explore the concept of social selling and showcase some effective sales success stories that demonstrate its impact on businesses.

Understanding Social Selling

Social selling refers to the practice of using social media platforms to build relationships, engage with prospects, and ultimately drive sales. It involves leveraging various social media channels, such as LinkedIn, Twitter, Facebook, and Instagram, to connect with potential customers, establish credibility, and provide value through informative and engaging content.

The goal of social selling is to create meaningful connections, nurture leads, and guide potential customers through the buying journey by providing relevant information, addressing their pain points, and showcasing the value of the product or service being offered.

Social Selling Success Stories

Signify: A Global Social Selling Program

One notable success story comes from Signify (formerly known as Philips Lighting), a global leader in innovative lighting solutions. Signify partnered with the social selling agency Tricycle Europe to create a comprehensive social selling program.

The program consisted of three learning modules that covered personal branding, effective communication, and social selling. Upon completion, participants had the opportunity to become officially certified in social selling. The program also conducted research with Maastricht University to evaluate the impact of the training on employees’ LinkedIn usage.

To integrate the social selling program with a global initiative, Signify combined it with an Account-Based Marketing initiative led by International Key Account Managers and Commercial Excellence Teams. Top sellers and business development managers were equipped with LinkedIn Sales Navigator for precise targeting of customers.

The program’s three-step process included mapping accounts and decision committees, turning sellers into active hunters and farmers, and emphasizing the importance of online follow-up and virtual meetings.

The program’s effectiveness was measured using available measures at LinkedIn Sales Navigator analytics. It resulted in increased engagement from key piloted markets and received high satisfaction scores in a standardized LinkedIn survey. The program achieved a high ROI of 43:1, demonstrating its impact on Signify’s sales success[^3].

Mobitor’s Transformation with Social Selling

Another compelling success story comes from Mobitor, an online store that was struggling to generate sales through traditional methods such as cold calling and generic emails. Eric Mitchell, the head of sales and marketing at Mobitor, recognized the limitations of these tactics and decided to leverage social selling to achieve better results.

By focusing on LinkedIn, Eric was able to research and connect with potential customers more effectively. The emphasis was on building personal relationships and providing prospects with assistance in overcoming their challenges.

The implementation of social selling at Mobitor resulted in C-level executives re-engaging with the sales team and a significant increase in revenue. Within three months, over $1.5 million was added to the sales pipeline, and the team closed over $850,000 in deals. The goal was to reach $1 million in revenue by the end of 2014, demonstrating the effectiveness of social selling in driving sales success[^4].

Successful Social Selling Strategies

While we have highlighted two specific success stories, it’s important to note that social selling can take many forms and be implemented in various ways across industries. Below are some general strategies and best practices that have contributed to successful social selling:

  1. Building and optimizing your online presence: A strong online presence, including an optimized LinkedIn profile, is crucial for establishing credibility and attracting potential customers. Include a high-quality headshot, a compelling headline, and a summary that highlights your expertise and value proposition[^9].

  2. Sharing valuable and relevant content: Consistently posting informative and engaging content helps position you as an industry expert and showcases the value you can provide to potential customers. Avoid constantly pitching your products or services and focus on educating and addressing the needs of your target audience[^9].

  3. Engaging with prospects and initiating conversations: Actively engaging with prospects on social media platforms by liking, commenting, and sharing their posts is a great way to build relationships and establish yourself as a trusted resource. Additionally, initiating relevant conversations aligned with their interests and your expertise can lead to meaningful interactions and potential business opportunities[^5].

  4. Leveraging social proof: Including testimonials, case studies, or recommendations from satisfied customers can significantly enhance trust and credibility. Social proof provides potential customers with proof of your capabilities and encourages them to consider your offerings[^9].

  5. Personalizing communication and nurturing leads: Social selling is all about building relationships, and personalized communication plays a crucial role in nurturing leads and guiding prospects through the buying journey. Tailor your messages to address specific pain points and demonstrate how your product or service can solve their challenges[^5].

  6. Monitoring and measuring success: Regularly track and analyze key metrics, such as engagement rates, conversion rates, and revenue generated through social selling efforts. This data will help you understand what strategies are working well and identify areas for improvement[^13].

The Power of Social Selling

Social selling has emerged as a powerful strategy for sales professionals across various industries. While the success stories highlighted above demonstrate its impact, it’s important to acknowledge that social selling is not a one-size-fits-all approach. Effective implementation requires a deep understanding of the target audience, a personalized approach, and consistent effort in building relationships and providing value.

In conclusion, social selling has transformed the sales landscape by leveraging the power of social media platforms. It enables sales professionals to connect with potential customers in a meaningful and authentic way, ultimately leading to increased revenue and sales success. By implementing the best practices and strategies mentioned above, businesses can tap into the full potential of social selling and achieve their sales goals.


[^3]: Maroszczyk, L. (n.d.). Case study – how to create a global Social Selling program. LinkedIn. Retrieved from <a href=”https://www.linkedin.com/pulse/case-study-how-create-global-social-selling-program-lukasz-maroszczyk“>https://www.linkedin.com/pulse/case-study-how-create-global-social-selling-program-lukasz-maroszczyk](https://www.linkedin.com/pulse/case-study-how-create-global-social-selling-program-lukasz-maroszczyk)
[^4]: Social Selling Case Study: Eric Mitchell Success Story. (2022, October 13). Social Media Today. Retrieved from <a href=”https://www.socialmediatoday.com/content/social-selling-case-study-eric-mitchell-success-story“>https://www.socialmediatoday.com/content/social-selling-case-study-eric-mitchell-success-story](https://www.socialmediatoday.com/content/social-selling-case-study-eric-mitchell-success-story)
[^5]: 5 Social Selling Examples to Boost Sales Performance. (n.d.). EveryoneSocial. Retrieved from <a href=”https://everyonesocial.com/blog/social-selling-examples“>https://everyonesocial.com/blog/social-selling-examples](https://everyonesocial.com/blog/social-selling-examples)
[^9]: Social Selling: What Is Social Selling & Why Is It Important? (n.d.). LinkedIn Sales Solutions. Retrieved from <a href=”https://business.linkedin.com/sales-solutions/social-selling“>https://business.linkedin.com/sales-solutions/social-selling](https://business.linkedin.com/sales-solutions/social-selling)
[^13]: Social Selling: The Future of B2B Sales. (2022, January 28). Sprinklr BrandVoice. Forbes. Retrieved from <a href=”https://www.forbes.com/sites/sprinklr/2022/01/28/social-selling-the-future-of-b2b-sales/“>https://www.forbes.com/sites/sprinklr/2022/01/28/social-selling-the-future-of-b2b-sales/](https://www.forbes.com/sites/sprinklr/2022/01/28/social-selling-the-future-of-b2b-sales/)

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